Introduction
Volant3ranches Collection is committed to protecting the privacy of users of its website volant3branches.com. This privacy policy explains how we collect, use, and protect your personal data.
Data Controller
Volant3ranches Collection SIRET: 999 703 242 00019 11 CHEMIN DE LA BAISSADE, 81220 VITERBE Email: contact@volant3ranches.com
Data Collected
We collect the following data:
When placing an order:
- First and last name
- Email address
- Shipping and billing address
- Phone number
- Payment data (processed by our secure payment provider)
When browsing:
- IP address
- Browser type
- Pages viewed
- Connection date and time
Purposes of processing
Your data is used for:
- Process and track your orders
- Deliver your products
- Send you confirmations and invoices
- Respond to your customer service requests
- Send you our newsletter (with your consent)
- Improve our site and services
- Comply with our legal obligations
Legal Basis
The processing of your data is based on:
- Contract performance (order processing)
- Your consent (newsletter, non-essential cookies)
- Our legitimate interest (service improvement, security)
- Our legal obligations (invoice retention)
Data Recipients
Your data may be transmitted to:
- Our delivery providers (Colissimo, Chronopost, etc.)
- Our secure payment provider
- Our hosting provider (O2Switch)
- Competent authorities in case of legal obligation
We never sell your personal data to third parties.
Retention Period
- Customer data: 3 years after the last order
- Billing data: 10 years (legal obligation)
- Prospecting data: 3 years after the last contact
- Cookies: 13 months maximum
Your Rights
In accordance with the GDPR, you have the following rights:
- Right of access: obtain a copy of your data
- Right to rectification: correct your inaccurate data
- Right to erasure: request the deletion of your data
- Right to restriction of processing: restrict the processing of your data
- Right to data portability: receive your data in a structured format
- Right to object: object to the processing of your data
To exercise these rights, contact us at: [Email to be completed]
You can also lodge a complaint with the CNIL: www.cnil.fr
Cookies
Our site uses cookies to:
- Ensure the proper functioning of the site (essential cookies)
- Remember your shopping cart
- Analyze traffic (with your consent)
You can manage your cookie preferences via the consent banner displayed during your first visit.
Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
- Secure HTTPS connection
- Encrypted payments
- Restricted data access
Policy Changes
This policy may be updated. The date of the last update is indicated below.
Last updated: 2026-01-31
